What two weeks of MetisPro actually looks like.
People ask us "so what happens in the pilot?" often enough that it deserved a straight answer. Here it is: day 1 to day 14 of a typical MetisPro pilot, in five stages. No sales gloss — just the sequence.
The five stages.
Discovery.
We spend an hour with your team learning your business. How calls come in today. Who answers them. The top five reasons anyone calls. What escalates. What waits for morning. Which systems you use (calendar, CRM, PMS). What "good" sounds like. This is the hour that makes everything after it work.
Design & build.
We design the agent — greeting, tone, top-5 conversation flows, escalation rules, integrations. You review a draft. We iterate. Meanwhile, we provision the phone number (or configure forwarding from your existing line), wire the integrations, and stage the deployment. You haven't lost a single evening to this yet — that's our job.
Go-live.
Agent goes live on the pilot line. We watch every call for the first 24 hours — any surprise gets addressed same-day. This is the day where 90% of the "wait, we didn't think about that" moments happen. That's why it's day 5, not day 1: the agent should meet reality with us standing next to it.
Live operation & first review.
Agent runs live. On day 10 we hold the week-one review call — actual transcripts, actual metrics: total calls handled, calls answered, escalations triggered, appointments booked (or leads captured), average call time. This is where the ROI story stops being a pitch and starts being your numbers.
Iteration & decision.
We tune based on week-one feedback. New flows added. Escalation rules refined. Any missed calls or bad transfers investigated and fixed. Week-two review on day 14 with the full performance report. Then you decide: extend, scale to production, or archive. No auto-conversion, no pressure call — just the data.
What we usually discover in the first review call.
Every business has 2–3 conversation flows they didn't know they needed until they saw the transcripts. A specific product question that comes up more than expected. A routing rule that should treat weekends differently. A callback pattern where the agent should offer a human call-back instead of taking a message. The transcripts don't lie — your phone has been telling you things voicemail never could.
The first review call is where the deployment goes from "an agent" to "your agent." That's why we don't skip it.
Where the interesting conversation starts.
Week three is where customers usually say something like "okay, this is working — now what does the multi-line, multi-department version look like?" That conversation is the production engagement, and it's the one we build every pilot to earn.
Done reading about pilots — ready to run one? Book a demo, or see all three engagement models.